Pharmacy Technician resume sample

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Pharmacy Technician Template


Pharmacy Technician with 7 years of retail pharmacy experience; Thrives in fast-paced, accuracy-critical environment; Excellent data entry and customer service skills; Detail-oriented and focused on efficiency; Multi-tasks and collaborates with pharmacy staff to meet customer needs, maintain regulatory compliance, and educate patients regarding health and wellness

Clearwater University,
Master of Business Administration
Graduated - May 2011
Westwood University,
Associate of Applied Science, Pharmacy Technician
Graduated - December 2009
Employment History
Western, Ltd.
Pharmacy Technician  June 2014- Present 2018
  • Strives for operational excellence by partnering with pharmacists and utilizing medication preparation software to process prescriptions, including class 2 controlled substances, in accordance with applicable guidelines
  • Answers multiple phone lines, up to 150 prescription requests daily, and verifies accuracy of patient and insurance billing information resulting in higher customer satisfaction and shorter reimbursement timeframes
  • Processes complex insurance reimbursements and resolves insurance benefit issues including prescription claim denials and coding errors that could result in a patient not receiving vital medication
  • Communicates with physicians regarding possible prescription changes, claim coding for prescriptions, and other pharmacy services to ensure patients receive appropriate medications as quickly as possible
  • Facilitated pharmacy migration to new patient records system, transferred 500+ profiles to new database, and trained coworkers on new system resulting in faster adoption and less down time
  • Drives a 97% customer satisfaction rating by consistently providing the highest levels of customer service to both care providers and patients
Western, Ltd.
Pharmacy Technician  January 2010 - June 2014
  • Encouraged efficiency by accurately filing prescriptions once filled and promptly transferring all physician inquiries or customer questions to available pharmacist
  • Provided excellent customer service and managed the resolution of all prescription medication insurance claims resulting in a 95% customer satisfaction rating
  • Protected customer information and privacy by gaining competency regarding regulation of pharmaceutical inventory and compliance with HIPPA
  • Improved pharmacy workflow and business processes resulting in customer service improvements such as shorter wait times and 8% fewer prescription errors
Professional Skills
Customer Service:Expert
Data Entry:Expert
Time Management & Organization Skills:Expert
Written & Verbal Communication:Advanced
Medicaid & Medicare Procedure:Advanced
Regulatory & HIPPA Compliance:Expert
Medical Terminology:Advanced
Mr. Alex Patel,
(222) 456-7890
Western, Ltd.