Cleveland, OH
  • Diagnostic skills, with or without automotive computer
  • Diesel engine repair
  • Electrical system repair
  • Brake systems troubleshooting, including master cylinder, pads, brake lines and rotors
Lead Mechanic
Kingston Auto CareGahanna, OH

Promoted to assistant supervisor role after six months with company
Pursued Master Technician certification in engine repair and engine performance
Supervised shop with four full-time mechanics, performing annual evaluations for each
Provided customers with prompt service, greeting them upon arrival
Resolved customer complaints with goal of all customers describing service as 'excellent'
Maintained parts inventory, placing orders as needed
Oversaw and signed-off on repairs and maintenance
Increased customer satisfaction on email survey by 20% in first nine months
Created monthly promotions to increase return customer base by 15%
Dublin Auto RepairDublin, OH

Trained in preventative maintenance on cars, light trucks and fleet vehicles
Offered cordial customer service and explanations of oil change procedures
Completed repairs in accordance with ASE standards
Inspected cars for worn and damaged parts, suggesting replacement parts as deemed necessary
Jackson's Seafood and Steak HouseWorthington, OH

Greeted customers at the door, directing them to tables
Explained menu options and daily specials
Communicated customer orders with kitchen
Wrote and tallied bills for each customer order
Prepared and cleaned dining room area before customers arrived
Assisted with food preparation
Associate of Automotive Technology
Columbus Technical College
Independence High School
  • English