Laura
Burwell
lauraburwell@email.com
Boston, Massachusetts
Experience
Massage Therapist
Midtown Massage
-Provided top-rated massage services tailored to the clients' specific conditions and goals to create lasting professional relationships-Fostered a comfortable, positive therapeutic environment by evaluating clients' needs and medical conditions before implementing massage therapy-Conducted individualized 60-, 90
and 120-minute massages with a courteous and empathic demeanor to help guests reach their goals-Suggested additional treatments to boost product sales to 30 percent for recurring clients-Achieved highest massage therapist rating in 2018, according to customer satisfaction surveys conducted by the spa-Adhered to state-mandated safety and sanitation regulations while maintaining accurate records-Worked with owner to introduce and implement massage memberships with plan options to reach record sales growth of $250,000 over a nine-month period-Tripled massage revenue and doubled total spa sales over a one-year period with marketing, cross-selling and social media strategies
Massage Therapist
Palm Hotel & Resort
-Enhanced professional knowledge by completing 1,000 hours of practical curriculum in anatomy, physiology and massage therapy-Performed various massage protocols as well as practical and signature services, including deep pressure, hot stone and seated massage-Recognized and supported team goals and created and maintained positive relationships with team members-Utilized project-management tools to manage tasks and workload to ensure a smooth flow of clients-Performed assessments and evaluations to establish therapeutic functional goals for clients-Ensured hygienic environments by sterilizing tools, replacing linens and monitoring personal cleanliness-Built a strong client base through effective therapeutic techniques and strong interpersonal skills-Established new aromatherapy and Shiatsu massage services that boosted revenue by 25 percent and attracted new and recurring clients
Skills
  • -Swedish massage: Expert
  • -Deep tissue massage: Expert
  • -Reflexology: Expert
  • -Myofascial release: Intermediate
  • -Shiatsu massage: Intermediate
  • -Written and verbal communication: Proficient
  • -Compassion and empathy
  • -Excellent customer service
Languages
  • Spanish
  • English