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Manager Template

Summary

Resourceful General Manager skilled at monitoring organizational costs and increasing revenue; Guides staff management and development; Employs excellent communication skills and displays commitment to top-quality customer service; Builds and motivates top-performing teams in the retail and hospitality fields

Education
Westwood University,
Associate in Business Administration
Graduated - May 2008
Employment History
Edgewater, Inc.
Manager  April 2013- Present 2018
  • Interviews and hires employees, completes performance reviews, and provides performance improvement guidance
  • Delegates tasks and empowers a team of 25 employees to take responsibility for roles and goals through accountability and regular feedback
  • Motivates and coaches employees in the development of customer service skills and techniques to build and maintain positive customer experiences and relationships
  • Forecasts sales goals and organizes employee work schedules to guarantee sufficient staffing levels
  • Addresses and resolves any employee or team issue in a manner that emphasizes the mission, guiding principles, and values of the organization
  • Maintains personnel files, supervises payroll corrections, monitors overtime reports, and ensures the timely submission of weekly payroll records in compliance with company guidelines
Western, Ltd.
Assistant Manager  July 2008 - February 2013
  • Delivered the highest level of customer service with a professional and positive attitude
  • Handled training, and managing a staff of 15 employees
  • Managed inventory, supply orders, and other logistical responsibilities to ensure budget goals were attained
  • Refined efficient operation of establishment, ensured compliance with safety regulations, and effectively addressed customer needs to ensure satisfaction and inspire customer loyalty
Professional Skills
Problem Solving:Expert
Staff Training:Expert
Team Leadership:Expert
Inventory Management:Expert
Customer Service:Expert
Written & Verbal Communication:Expert
References
Ms. Raquel Valdez
District Manager
(222) 456-7890
rvaldez@email.com
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Western Ltd