Charles Birch

charlesbirch@email.com

Summary
Skills
  • Training new and junior employees
  • Skilled at multitasking
  • Excellent verbal and written communication
  • Effective interpersonal skills
  • Experienced at money handling
  • Successfully organizing, managing and using point-of-sale systems
  • Capable of troubleshooting issues quickly and effectively
  • Developed critical thinking and problem-solving skills
  • Experience in analyzing sales data
  • Effective in ordering and managing inventory
  • Proficient at money handling
Experience
Toys, Toys, Toys, Inc
Store Manager

Responsible for interviewing, hiring and training staff
Supervise a team of 30 people
Develop promotional and marketing strategies
Keep lines of communication open among team members
Create and communicate sales goals
Manage the store's daily operations
Manage the back-end and organization of point-of-sale systems
Create schedules for the team
Provide disciplinary action when necessary
Delegate projects to members of the team
Cultivate a positive working environment through staff incentives and excursions
Best Suited and Co
Supervisor

Supervised shifts with up to 12 team members
Provided friendly and polite customer service
Effectively operated point-of-sale systems
Assessed, stocked and organized inventory
Handled customer complaints
Troubleshooted issues among the staff
Ensured that shifts went smoothly
Pocket Full of Posies Flower Shop
Sales Associate

Assisted customers as they searched for specific products by guiding them and answering their questions
Informed customers about product care
Cared for the shop's inventory
Helped perform inventory counts and orders
Developed promotional ideas and materials
Handled social media marketing initiatives
Organized and displayed products in the store
Maintained a clean and organized shop
Used point-of-sale systems to handle all cash and credit transactions
Cultivated positive customer experiences
Met and exceeded sales goals consistently
Handled customer complaints and concerns
Kept customers informed about current sales and promotions
Education
New York University
Bachelor's Degree in Business Administration
Graduated
Languages
  • English - Conversational
  • Spanish - Conversational