• Job Field: Human Resources
  • Years of Experience: 0 Years
  • I am interested In: Full time
  • I’m currently: Currently Working
  • Willing to Relocate: No
  • Willing to Travel: Once a month
  • Highest Education: Masters
  • Current Career Level: Intermediate
  • Work Authorization: US Citizen

Toneshia M Tolbert

PO Box 1054 • Mauldin, SC 29662 • 864-423-0423 • toneshia0828@gmail.com

Objective

I seek a position of the Associate Relations Representative, where I can utilize my conflict resolution and customer service skills to ensure, and assist with the maintenance and guarantee of delivering “an issue free work environment”.

 

Qualifications

Interpersonal and communication skills: oral, and written negotiation and facilitation skills
Conflict Resolution: Able to handle customer complaints in a timely, professional manner
Execution and Time management: Extremely organized, able to prioritize and balance time
Ethics and Compliance: Promote and reinforce the highest standards of integrity and ethics
Adaptability: Updated knowledge and skills to handle new complexities and challenges
Enhances Total Customer Experience: Utilize over 20 years of customer service experience to execute standard company procedures and strategic initiatives that drive customer experience

 

Work Experience

01/2002 - Present Verizon Wireless, GREENVILLE, SC - South Carolina

Senior Representative Customer Care

 

11/1998 - 08/2001 Manpower, Greenwood, SC

Administrative Assistant

 

08/1984 - 09/1988 Criders, Lincoln, GA

Meat Inspector

 

Education

2011 - Present Webster University, Greenville, SC

MA in Human Resources

2006 - 2009 Strayer University, Greenville, SC

M.P.A in Public Administration GPA: 3.0

2004 - 2006 Limestone College, Gaffney, SC

B.A. in Liberal Studies GPA: 3.0

1994 - 1996 Piedmont Technical College, Greenwood, SC

A.A. in Office Systems Technology GPA: 2.8

Skills

Proficient in Microsoft Office

 

References

Available Upon Request