Technical Support Specialist with +5 years of experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions. HDI Certified Technical Support Professional.
|Software Installation and Maintenance:||Advanced|
|LAN and WAN Expertise:||Expert|
|Hardware Troubleshooting and Repair:||Advanced|
|Technical Support Software (Teamviewer, Bomgar, Zendesk):||Expert|
|Operating Systems (Windows 7,8, 10):||Expert|
|MS Office (2010, 2013, 2016):||Expert|