Technical Support Specialist resume sample

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Technical Support Specialist Template

Summary

Technical Support Specialist with +5 years of experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions. HDI Certified Technical Support Professional.

Education
Clearwater University,
Bachelor in Computer Science
Graduated - October 2012
Employment History
Edgewater, Inc.
Technical Support Specialist  November 2015- Present 2018
  • Deliver exemplary technical support to +10 customers daily while assisting with installation, configuration, and troubleshooting of Windows-operating desktop computers and peripherals
  • Perform ~15 emergency recovery, maintenance, and repair weekly on short notice, maintaining +95% customer satisfaction rate for over 3 consecutive years
  • Forge productive relationships with remote clientele by supplying swift telephone and online support to +30 daily calls, messages, and emails
  • Trained 7 junior Technical support agents in diagnostic programs, troubleshooting techniques, and maintenance protocols
Western, Ltd.
Technical Support Specialist  November 2013 - October 2015
  • Provided +500 customer base with high level of hardware, software, and networking assistance while responding to ~10 technical support requests daily
  • Generated repeat and referral business through superb customer service, friendly attitude, and superior troubleshooting, increasing average monthly sales by 23% within 6 months
  • Recognized as top-performing technical support team member, winning “Employee of the Month” 7 times over 2 years
Hobbies & Interests
  • Remote Technical Support Solutions
  • Information Technology News
  • Internet Security
Professional Skills
Software Installation and Maintenance:Advanced
LAN and WAN Expertise:Expert
Hardware Troubleshooting and Repair:Advanced
Technical Support Software (Teamviewer, Bomgar, Zendesk):Expert
Operating Systems (Windows 7,8, 10):Expert
MS Office (2010, 2013, 2016):Expert