Conscientious Store Manager with +5 years of experience in directing store operations, leading top-performing sales teams, and providing enjoyable shopping experience to customers. Proven team leader with track record in developing and implementing effective strategies to grow customer base, surpass revenue goals, and exceed sales objectives. Certified Professional Sales Person (CPSP).
Education
Mount Agnes University,
Bachelor of Business Administration
Graduated - October 2012
Employment History
Edgewater, Inc.
Store ManagerJanuary 2013- Present 2018
Supervise and coach 12 sales associates on upselling, cross-selling, and persuasion techniques, increasing average monthly sales by +20% year over year
Expand store reach by identifying local trends, studying consumers behavior, and analyzing sales data, generating repeat business
Ensured VIP treatment for every shopper, improving overall customer satisfaction score on major store review websites by up to 25%
Recognized as top-performer, winning “Store Manager of the Year” award for 2 consecutive years while constantly placing in top 5% of store manager company-wide
Forge good relationships with customers by tactfully solving complaints, responding to feedback, and ensuring sublime shopping experience
Western, Ltd.
Assistant Store ManagerNovember 2012 - December 2013
Drove 15% increase in sales within 3-month period by introducing attractive offers, displaying products strategically, and promoting store in local events and businesses
Championed revamp of store website and social media accounts, leading to 30% increase in traffic and acquiring +5000 new fans on Facebook page within 6 months
Collaborated with store manager to realize store goals, enhance customer experience, and motivate and empower employees
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