Amy Lee
amy.lee@email.com
Memphis, Tennessee
Skills
  • Food Hygiene Certification
  • Customer database management
  • Digital and social media marketing
  • Time management
  • Resource management
  • Stock control
Experience
Restaurant Manager
Belle Vue Restaurant

Manage a team of 15, including kitchen and wait staff and an administrator. Recruited and hired new staff, delivered training and supported career progression
Work with the head chef to plan menus according to local and seasonal availability, customer and kitchen staff feedback and financial viability
Meet with suppliers to negotiate prices and assess stock levels required
Develop social media campaigns to promote themed nights, increasing advance bookings by 24% and earning 3500+ followers in the first two months
Devised a system of sales goals and a rewards system to encourage staff to meet targets, resulting in a 12% increase in the number of specials sold and positive feedback from the team
Developed a partnership with another local restaurant whereby staff swap shifts to get a chance to assess other working practices and bring new ideas back to the team
Deputy Restaurant Manager
Sunnyside Restaurant and Bar

Acted as the first point of contact for customer feedback and complaints, liaising with the general manager to ensure responses were consistent and on-brand
Liaised with staff and maintained lines of communication between the teams in the kitchen, the wait staff, bar staff and the manager, made sure that all staff felt valued and gave everyone a chance to contribute to the running of the restaurant
Scheduled staff rotas, assessing requirements for shift coverage and ensuring that we were not under
or over-staffed
Designed a customer loyalty scheme, offering free desserts to diners who referred friends and introduced a wine giveaway for customers who held birthday celebrations at the restaurant which resulted in a 17% increase in birthday celebration bookings
Education
Bachelor of Arts in Food Service Management
University of West California West
Graduated
Languages
  • Spanish: Conversational
  • French: Conversational
  • English: Conversational