Carter
Hernandez
carterhernandez@email.com
Los Angeles, CA
Education
University of California
Graduated
Bachelor of Science in Business Administration Los Angeles
Skills
  • Typing at 70 wpm
  • Customer service, including greeting visitors and providing specific, positive feedback about rental property
  • Communication and interpersonal skills, such as collaboration, active listening and note-taking
  • Organization, including calendar management and task prioritization
  • Collaboration and teamwork
  • Comfortable with tight deadlines and evolving daily responsibilities
  • Familiar with word processing, spreadsheet and collaborative document software as well as general computer troubleshooting
Experience
Lockley Estates
Receptionist

Serves as first point of contact for in-office visitors and incoming callers, including prospective tenants, partners and vendors
Manages multiline phone to field and transfer calls appropriately as well as take detailed messages and answer general questions about the property
Schedules prospective tenant appointments, preparing rental information packets tailored to each appointment's initial interest form
Streamlines tenant application process by collecting documents, submitting background checks and processing payments as needed, resulting in an improved feedback rating of 97% approval
Coordinates with Maintenance to file and document current tenant inspections, claims and repairs as well as pre
and post-tenant cleaning
Provides additional clerical support to Rental Coordinators and Property Manager as needed
Vaughn Rental Properties
Receptionist

Managed the front desk of a large, fast-paced rental property management company
Answered multiline telephone, taking messages, forwarding calls and scheduling visitation appointments
Reviewed online interest forms from prospective tenants and coordinated over the phone and via email to schedule appointments
Created a general information packet and additional, more specific quick information sheets for prospective tenant appointments, streamlining the Rental Coordinators' preparation process
Assisted Rental Coordinators and Property Manager with report processing, event planning and other tasks as needed
Languages
  • Spanish - Conversational
  • English - Conversational