Operations Manager resume sample

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Operations Manager Template

Summary

Dynamic Operations Manager able to develop and implement comprehensive business strategies, solid execution plans, and effective policies and procedures; Facilitates contract negotiation and implementation of training programs that support continuous improvement; Strong, leader able to motivate teams and instill project ownership; Thrives in accuracy-critical environments that demand high-quality communication; Possesses distinct analytical capability and demonstrates unwavering commitment to business stability and growth

Education
Westwood University,
Bachelor of Science, Business Administration
Graduated - May 2006
Employment History
Edgewater, Inc.
Operations Manager  April 2013- Present 2018
  • Drives operational performance to deliver efficiencies that enable growth, provide superior customer service, improve processes, and enhances systems to increase capability and capacity
  • Leads projects using lean process methodology to eliminate waste and achieve operational cost savings, align processes with future technology, drive efficiencies to create capabilities for new products and services, and improve service to clients
  • Provides financial leadership and vision to operations based on business understanding and ability to leverage people and technology to elevate overall operational performance
  • Leads effort to identify new opportunities and maintain existing arrangements with suppliers and partners while collaborating with the production department to analyze offerings and maximize potential returns
  • Advises senior management on all matters which may have either a short-term or long-term impact on operational ability and/or the profitability of the company
  • Manages timekeeping and payroll tools, conducts timely performance appraisals and follow up, and ensures all employees meet training and professional development goals
Western, Ltd.
Assistant Manager, Operations  July 2009 - February 2013
  • Achieved efficient workflow by assigning tasks, monitoring functions, and following up on work results
  • Assisted in the design and implementation of policies by establishing standards and procedures and then measuring results against standards to make any needed adjustments
  • Monitored and communicated daily, weekly, and monthly production and sales data to Operations Manager
  • Ensured operation reports were prepared in compliance with company policies and procedures
  • Achieved organizational objectives by coordinating between departments in resolving daily operational issues
Western, Ltd.
Operations Associate  August 2006 - July 2009
  • Created supply and inventory orders as well as maintaining, billing, and closing assigned accounts in a timely manner
  • Championed high quality customer service to local office personnel and served as primary contact for all questions concerning established accounts
  • Generated detailed, accurate and timely communications to provide operations manager with accurate information regarding the status of client accounts
  • Assisted supervisor with regular account billing, verified charges and printed invoices as necessary
  • Researched and resolved issues, errors, or billing discrepancies in a timely manner
Professional Skills
Problem Solving:Expert
Regulatory Compliance:Expert
Team Leadership:Expert
Results-Oriented:Expert
Change Management:Expert
Technical & Functional Expertise:Expert
Business Negotiation & Decision Making:Expert
Written & Verbal Communication:Expert
References
Ms. Erin Gauthier
Vice President of Operations
(222) 456-7890
egauthier@email.com
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Western Ltd