Terry Ferguson

terryferguson@email.com

Skills
  • Preventative Maintenance
  • Plumbing
  • Electrical and Mechanical Repair
  • Power and Hand Tools
  • HVAC Installation and Maintenance
  • Written Communication
Experience
Brown Moon Holdings Ltd
Maintenance Technician

Deliver excellent general building maintenance and repairs at 250-unit gated estate, achieving 98% satisfaction rate for nine consecutive months according to in-house and randomized customer surveys
Interpret blueprints, diagrams and manufacturer guidelines with precision to minimize maintenance and repair time, improve performance and deliver maximum value for customers
Maintain proper inventory of tools, equipment and spares, ensure safe and proper handling of refrigerant and chemical-based materials and proper storage after each task
Supervise trainee HVAC and electrical systems technicians, train, coach and enforce compliance with safety guidelines and hazard prevention procedures during maintenance and repairs
Designed and implemented quarterly client reward program, increasing repeat business by 35% and boosting revenue target by 15%
Performed customer service roles including calling homeowners to follow up on performance of electrical and HVAC systems and setting appointments
Bowling Senior Community
Maintenance Technician

Oversaw the upgrade of 100 old model HVAC systems to newer energy-efficient units, reducing the total utility bills of the community by 35%
Performed 80+ monthly plumbing, electrical and HVAC repair and maintenance procedures for 15 months with zero customer complaints or accidents
Supervised mid-life upgrade of 20 commercial HVAC systems and heating equipment for longevity, improved performance and lower operating costs
Delivered superior customer service and built exceptional relationships with residents during maintenance and repair activities
Educated residents and community association on energy saving tips during winter, how to improve indoor air quality in summer and what to look for when buying HVAC systems
Education
The University of San Francisco
Associate of Science in Civil Engineering
Graduated
Languages
  • Spanish (Conversational)
  • English (Conversational)