Information Technology resume sample

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Information Technology Template

Summary

Analytical IT Analyst with 4 years of experience in infrastructure, information security, technical support, and software engineering. Jack-of-all-trades with broad experience supporting organizations ranging from 10-40 employees. Proven experience providing technical support for both hardware and software issues. Proficient in a wide range of operating systems, including OS, Linux, and Windows.

Education
Westwood University,
Associate of Arts in Information Technology
Graduated - May 2015
Employment History
EdgeWater Inc.
IT Specialist  April 2017- Present 2018
  • Provides front-line user support for hardware and software issues at a company consisting of 30 employees
  • Utilizes broad range of operations system knowledge, including OS, Linux, and Windows, to effectively troubleshoot critical issues
  • Partners with security and infrastructure teams to resolve high-level networking or InfoSec issues
  • Closes 20 tickets a day in Remedy working both remotely and in-person
Western Ltd.
IT Associate  January 2016 - March 2017
  • Worked closely with senior engineers to develop embedded software solutions
  • Coded custom user interfaces to control and monitor embedded software solutions using Windows, Android, and web-based technologies
  • Conducted QA testing and user acceptance testing by following test scripts created by QA Engineers
  • Implemented Object Oriented Programing techniques to create innovative software solutions
  • Managed our internal security system, including video recording and motion detection
Costa Medical Center
IT Intern  February 2014 - December 2015
  • Administered and customized a NetSuite ERP system, in addition to administering Office 365
  • Created custom reports on a regular and ad hoc basis using Microsoft Power BI
  • Trained internal teams and customers on the proper use of our technology services
  • Configured computers and mobile devices for 30 employees for use on the company’s network
  • Assisted in the procurement process for new hardware and software solutions
Hobbies & Interests
  • Association of Information Technology Professionals (AITP)
    Member (April ‘16 – Present)
  • CompTIA
    A+ Certification (April ‘16 – Present)
Professional Skills
Information Technology:Advanced
Information Security:Intermediate
Networking & Infrastructure:Intermediate
Technical Support:Advanced
Remedy Ticketing System:Expert
Operating Systems: Windows, OS, Linux:Intermediate
Operating Systems: Windows, OS, Linux:Advanced
Operating Systems: Windows, OS, Linux:Advanced
Office 365 Administration:Expert
Object Oriented Programming (OOP):Advanced
Languages: Java, Python, C++:Advanced
Visio:Advanced
MS Office (Word, Excel, PowerPoint, Outlook):Expert