Alex
Fererra
afererra105@gmail.com
(123) 123-1234
254 Howard Ave
Jacksonville, FL
Summary

Customer Service Representative with two years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.

Professional Experience
Customer Service Specialist
Apple

As a Customer Service Specialist with Apple, works at a high-volume retail location.

  • Assists an average of 30 customers per shift.
  • Engages with guests to uncover their problems and needs.
  • Suggests products and solutions that are within budget.
  • Thoroughly examines phones, laptops, and other devices to troubleshoot issues.
  • Promptly informs management of trending hardware and software defects.
Customer Service Specialist
Forever 21

As a Customer Service Specialist at Forever 21, worked the retail floor at a busy mall location.

  • Worked on a team of five to help ~250 customers per shift.
  • Quickly processed customer credit card and cash payments.
  • Assisted customers with finding a certain clothing size or style.
  • Suggested accessory options to create beautiful head-to-toe outfits.
  • Stocked and organized shelves with new inventory.
Summary of Skills
  • Written and Verbal Communication
  • Payment Processing
  • Stocking and Inventory
  • Organization
  • Customer Service
  • POS Systems
  • Empathy
  • Time Management
Education
Bachelor's Degree, English
Lakewood College
Graduated
Languages
  • English
  • Spanish