Customer Service

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Summary

I have over 10 years of customer service experience working with top industry performers, where I regularly exceeded quarterly sales targets. In my current position at Appliance Company, I have a customer service satisfaction rating of 4.6 out of 5 stars and I was distinguished as a “Top Earner” by corporate management from 2015 to 2017.

Education
Online College, City, State
Leveraging Sales and Negotiations Certificate
Graduated -  2018
State University, City, State
Bachelor of Arts
Graduated -  2018
State High School, City, State
High School Diploma
Graduated -  2012
Employment History
Appliance Company, CityState
Cash Management Associate  February 2013 - Present
  • Oversees and maintains customer satisfaction through processing between diverse departments within Appliance Company in City and abroad
  • Maintains an exceptional 4.6/5 stars in randomly taken customer service surveys
  • Recognized as a “Top Earner” by corporate management from 2015 to 2017
Medical System Company, CityState
Customer Service Specialist  September 2008 - February 2013
  • Managed multiple national accounts and oversaw regular transactions for large-scale purchases
  • Resolved time sensitive customer service issues in time sensitive situations quickly and efficiently
Metal Foundry Company, CityState
Customer Service Associate  September 2002 - July 2008
  • Excelled at conflict resolution, problem solving customer complaints, fixing order problems and errors, and provided detailed product informatio
  • Fulfilled over 2,000 product orders each year in-person, online, and over the phone
  • Received distinguished “Employee of the Month” plaque in 2004, 2005, and 2008
Professional Skills
SAP:Expert
Customer Service:Expert
Oracle:Advanced
Problem Resolution:Expert
Policy Process Engineering:Advanced
Six Sigma Green Belt:Intermediate
Sales Account Management:Advanced
Typing Speed 55wpm:Advanced
Business Writing Skills:Advanced
Business Acumen:Advanced
Languages
English:Native
Spanish:Proficient

Customer service representatives are employed in almost every industry. While they perform many different types of tasks, a customer service representative’s overall role is to make sure customers and clients are happy with their business, service, and/or product.

Common tasks for customer service representatives include communicating with customers, addressing customer concerns, fulfilling telephone orders, and answering product questions.