Melody
Stephenson
MelodyStephenson@email.com
Kansas City, MO
Education
BBA
University of Missouri Kansas City
Enrolled
High School Diploma
Blue Springs High School Blue Springs
Graduated
Experience
Lead cashier
Bullseye Party Store Kansas City, MO

Gained and put to use experience in retail management, inventory tracking systems, business administration, record keeping and data entry, planograms, procedures, POS systems, math skills and other responsibilities necessary to support the success of the store
Open and close the store, count down and balance cash registers, assist in training new cashiers, scheduling, providing quality customer service and following all security procedures
Expertly operate cash registers, process cash and credit transactions accurately and practice all cash-handling procedures precisely
Provide prompt, efficient and friendly service with high level of professionalism, receiving top performance ratings during annual reviews
Maintain in-depth knowledge and understanding of all of the store's products and services, including store credit cards, items on hand, out of stocks and special ordersNight cashier
Penny's Dollar Store Blue Springs, MO
Blue Springs, MOJune 2015
April 2017
Problem-solving and conflict resolution, solving customer complaints calmly, efficiently and with a smile
Daily reconciliation of cash drawer with that day's sales
Creation and execution of improved customer service strategies, which effectively increased customer satisfaction by 10% in 8 months, demonstrated by random receipt surveys and Yelp reviews
Maintain inventory reports and record shrinkage or lost inventory
Use cash handling systems alongside inventory management systems
Maintain high level of professionalism and etiquette while answering phones and answering customer inquiries
Responsible for cleaning store at close of business
Responsible for target item sales quotas and stocking shelves
Skills
  • Excellent communication skills
  • Business management
  • Internet marketing and social media
  • Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
Languages
  • English: Conversational
  • Spanish: Conversational