Friendly and analytical Senior Call Center Representative with 10 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly.
|High-Volume Call Handling:||Expert|
|IT & Call Center Systems:||Advanced|
|Customer Account Management:||Expert|
|Call Center Team Lead:||Advanced|