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  • Current Title: Customer Service Lead
  • Job Field: Financial Services
  • Years of Experience: 4-6 Years
  • I am interested In: Full time
  • I’m currently: Currently Working
  • Willing to Relocate: Depends
  • Willing to Travel: Few times a week
  • Highest Education: Some College
  • Current Career Level: Senior
  • Work Authorization: US Citizen

Matthew Bryan Tucker


Summary

In applying for this position I will be utilizing knowledge I acquired through the college courses and the experience I have established. I have developed skills within six years in customer service, financial services, administration, and cash flow management. I have acquired in-depth and diverse knowledge about the field that I hope to fully utilize in this new position. My extensive experience working, as well as my academic background, will enable me to bring a full range of skills to the position advertised.


Objectives

In applying for this position I hope to further develop my customer service, administration, and management skills by creating and developing myself and knowledge with experience. I hope to help the company by doing this.


Education

Graduate School
Western Kentucky University, Bowling Green, Kentucky
Enrolled: May 2013
Grade: Graduate
In addition to having worked in the customer service, management, and financial field for the past six years, I have also further my education and in the process of completing my Bachelor's degree of science and engineering management. I have also had the opportunity to work in various co-op positions that have allowed me to gain valuable professional experience.


Employment History

August 2012 – Present: Customer Service Lead
Company: Advance Financial
Nashville, Tennessee
My background in working in customer service, administration, financial services, and management have allowed me to acquire an extensive knowledge base and skill-set in this field which would allow me to make valuable contributions to a wide range of positions. My pervious work on both large and small-scale tasks has given me considerable insight into the challenges and needs of a variety of clients, customers, and tasks, allowing me to offer highly highly tailored solution to each task and customer. I have learned and honed valuable team management skills that have allowed me to both manage and work constructively and individually in group-based environments.

January 2007 – August 2012: Customer Service
Company: Home Depot
Nashville, Tennessee
My background in working in customer service, administration, financial services, and management have allowed me to acquire an extensive knowledge base and skill-set in this field which would allow me to make valuable contributions to a wide range of positions. My pervious work on both large and small-scale tasks has given me considerable insight into the challenges and needs of a variety of clients, customers, and tasks, allowing me to offer highly highly tailored solution to each task and customer. I have learned and honed valuable team management skills that have allowed me to both manage and work constructively and individually in group-based environments.


Professional Skills

Microsoft Word – Expert

Microsoft Excel – Expert

Microsoft PowerPoint – Expert

Computer Skills – Expert

Customer Service Skills – Advanced

Financial Services Skills – Advanced

Management skills – Advanced


Hobbies & Interests

My hobbies and interests consists of traveling, outdoor activities, football, basketball, canoeing, swimming, hockey, family, friends, my pets, reading, and non job oriented studies.