• Current Title: Cocktail Server
  • Job Field: Food & Beverages
  • Years of Experience: 2-3 Years
  • I am interested In: Part Time
  • I’m currently: Currently Working
  • Willing to Relocate: Depends
  • Willing to Travel: Do not mind travelling
  • Highest Education: GED
  • Current Career Level: Intermediate
  • Work Authorization: US Citizen

Dennae Guzzo


Summary

In applying for this position I'll be utilizing knowledge that I acquired through over 10 years of customer service. I have developed skills that specialize in the food and beverage industry over the past 2 years. Through the positions listed, I've acquired an extensive amount of knowledge pertaining to high volume restaurants, full service as well as cocktail. I intend on performing my job with complete proficiency. As well, I'd like to expand my comprehension through more experience in this new position. My natural customer care abilities coupled with my experience will enable me to add much to the position advertised.


Objectives

In applying for this position I hope to further develop my knowledge of cuisine. Learning more about the essence of the food will enable me to surge my sales. To be a more fierce competitor yet adding to the team. This experience will add to my skills and help evolve me further professionally.


Education

High School
Harper College, Algonquin, IL
Grade: GED


Employment History

February 2013 – Present: Cocktail Server
Company: Angels and Kings
Chicago, IL
To perform my job efficiently, I must be able to pay special attention to my space and where my customer has moved from placing order. Organization with credit cards and all forms of currency is particularly keen. I have to be able to multitask with drink orders and placing any food orders. I buss my own tables and run all my own orders. I am quick to learn specialty drinks and liquor stock. I have to be able to read my guests and give suitable suggestions for drinks. My job is not only to serve but to add to a "fun" experience. I also know the Micro system.

March 2012 – March 2013: Server
Company: Bar Louie
Oak Park, IL
I took responsibility for checking final maintenance on guests food to make sure the order was correct. As well as making sure the dining area was clean and prepared for each customers needs. I was held responsible for having the guests meals delivered in a timely fashion. I held great importance on memorizing gluten free meals and being aware of any guests allergies. I was able to memorize what meals to suggest for any specific customer needs. I as well know the Aloha system.

October 2011 – March 2012: Cashier
Company: CVS
Forest Park, IL
As a cashier, I was trusted with large sums of currency and had to keep my drawer stocked with the correct amount of change. I always kept a neat area so that I could be more efficient when the store was busy. It was also very important to know where specific items where located in the store so that I may direct customers to it's location. Basic arithmetic is a must. Problem solving with customers on any returns or issues is a quality one must attain in any retail or public job.

February 2010 – June 2010: Cocktail Server
Company: Scores
Stone Park, IL
I had to gain an in depth knowledge of drinks. As well as learning to up sell liquor sales. I handled large sums of currency at all times. I was responsible for large sections at high volume times. I was to keep a professional demeanor in all situations. I assumed the regular responsibilities of a cocktail server.

June 2005 – June 2008: Nanny
Company: Chris Wandrey
Lisle, IL
Responsible for the care of two children. Maintained extra-curicular schedule. I as well helped with household duties including schoolwork, cleaning, organization, and meal preparation.

October 2002 – October 2003: Customer Service Representative
Company: Walmart
Colorado Springs, CO
Main responsibility of a cashier. Handled customer service issues and customer relationships. Responsible for balance of cash drawer after each shift. Cross-trained in various departments including floor organization, stocking, and inventory.

June 2001 – August 2002: Sales Clerk
Company: Mr. Z's
Lombard, IL
Main responsibility of a cashier. Handled customer service issues and customer relationships. Responsible for balance of cash drawer after each shift. Cross-trained in various departments including floor organization, stocking, inventory, produce, and bakery.


Professional Skills

Basset Alcohol License – Expert

Micro System – Expert

Aloha – Expert


Hobbies & Interests

I volunteer at Casa Juan Diego which is a youth center. I find great joy in being a role model and attaining the power to make a positive difference in ones life. Helping others has taught me much more about myself.
Cooking and nutrition holds a large interest in my life. Presentation, freshness, how savory, and healthy is a fun way to challenge myself. I enjoy cooking meals and hosting for my family and friends.