Call Center AgentCover Letter Sample
Writing a great call center agent cover letter is an important step in getting hired at a new job, but it can be hard to know what to include and how to format a cover letter. Get inspired by this cover letter sample for call center agents to learn what you should write in a cover letter and how it should be formatted for your application.

call-center-agent

What makes your cover letter stand out to employers?

senior technical recruiter
Senior Technical Recruiter, Indeed
J. Palmer

I’m an experienced recruiter and I’ve been a hiring manager, too. I’ve seen the same mistakes again and again throughout my career. But if you take a little extra time to avoid these common problems, your cover letter should really stand out!

Remember these four questions to help you write a successful cover letter and get hired:

  • Why do you want to work for the company? What interests you about them?
    • Talk about how your personality and skills align with what they do
  • Why are you a good fit for this company and the job?
    • Write about how your past work, life experiences and skills meet the important requirements of the job
  • How are you personalizing this cover letter sample?
    • Tailor your cover letter to the job you’re applying for
    • Address the cover letter to whoever will be reading it. If you don’t know who will be reading it, you can address it as “To the Hiring Committee” or “To the Hiring Manager”
  • Have you proofread your cover letter?
    • Make sure to check for correct spelling and grammar before sending out your cover letter!
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[Your Name]

Dear Mrs. Mable,

I am writing to express my sincere interest in the position of Call Center Representative with ABC Company.

I am a personable and proactive Call Center Representative with 3 years of experience working for eCommerce companies. My expertise is in customer service, sales, and level 1 technical support.

In my current role, I field 30 to 40 inbound calls per day. I take pride in representing my employer and make it my mission to leave customers happy when they hang up the phone.

Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experience.

When dealing with customers, it is important to remember that you never know their story. Each time I am on the phone, I remember that it doesn’t matter if they are a one-time customer or a loyal follower. Everyone is equally important to us.

I pride myself on my stellar communication skills. I am diligent when it comes to documentation and I am adamant about learning new techniques to help me progress in my career.

I am confident that if hired as a Call Center Representative, I would be able to immediate add value to your team. My resume is attached for you to review and I am available to interview at your convenience.

Thank you for considering my application. I look forward to hearing from you!

Sincerely,

How to write a call center agent cover letter?

  • Include your full name and contact information at the top of your cover letter
  • Start the cover letter by respectfully addressing the recipient by name
  • Mention where you found the job posting and your interest in the opportunity
  • Use the first paragraph to explain why you would be a great hire as the call center agent
  • Briefly discuss your experiences, qualifications and accomplishments related to this opportunity
  • Thank the reader and express interest in discussing the role in more detail
  • End the cover letter with a professional sign-off and your full name
  • Your cover letter should be one-page or or less in length