How to List Medical Receptionist Skills on a Resume: Best Skills and Examples

Quick Navigation:

As a medical receptionist, it’s important to have the right skill set to ensure your medical office runs smoothly. If you can do your job effectively using advanced communication and organization skills, for instance, your team will be able to provide more consistent patient care. This article will help you understand the most important skills you need as a medical receptionist and how to include them on your resume to improve your chances of being hired for a job.

What are medical receptionist skills?

Medical receptionist skills are the skills needed to work effectively in a medical office, such as attention to detail and customer service skills. You might learn these skills on the job, or you might have learned some during your education. As a medical receptionist, you will need certain skills to be able to successfully handle your day-to-day responsibilities, such as welcoming and checking in patients, answering the phone and collecting patient information.

Why do employers want to see medical receptionist skills on your resume?

Demand for administrative professionals is high in the medical industry, but you still need to have the right skills to be hired for the job, so it is essential to list your relevant skills on your resume and cover letter when you apply for a position as a medical receptionist. Employers want to know that you are capable of handling clerical duties and communicating effectively with patients, and they can learn this by reading about your hard and soft skills in your resume and cover letter.

Popular skills for medical receptionists

Here are some of the most popular medical receptionist skills to add to a resume:


Organization is one of the most important skills of a medical receptionist, because most of your responsibilities will require you to stay organized. You will often need to handle multiple tasks at one time, such as checking in patients, answering phones and keeping track of schedules and patient records, and it is essential to maintain orderliness. As a receptionist, you are responsible for keeping your desk organized so that you can effectively help patients and your team members.

Customer service skills

Medical receptionists need excellent customer service skills to work the front desk at a medical facility. You will be the first person patients meet, so you are responsible for greeting them and making a good impression in order to start them off with a positive experience. This may entail making eye contact and smiling to greet patients warmly when they come into the office as well as addressing any problems they have.

Attention to detail

A medical receptionist needs excellent attention to detail to effectively process requests from patients and medical personnel as well as to follow instructions without making mistakes. This is also an important skill when it comes to record-keeping.


Employers look for medical receptionists who have good verbal and written communication skills. Medical receptionists use verbal communication to greet patients, answer phone calls and speak with coworkers. They use written communication to write emails, schedule patients and dictate memos.


Although it is not required, it can be helpful for medical receptionists to be bilingual. If you can speak more than one language, it allows you to talk to a more diverse amount of patients, not only those who speak English.

Problem-solving skills

A medical receptionist must be able to solve problems in order to effectively handle patient inquiries or complaints and resolve their issues.

Technical skills

Medical receptionists need to be adaptable to new technology. Specifically, employers look for medical receptionists who know how to work with scheduling software and patient charting software. Keeping up to date with these software applications is essential, especially considering a computer is one of the most important tools you will use as a medical receptionist.

How to write medical receptionist skills on a resume

Here are some steps you can follow when including your medical receptionist skills on your resume:

1. Firstly, research the facility where you want to work

Start by researching the clinic or hospital to learn about its company culture. Search for keywords in the job posting, the company’s website and the company’s social media profiles to find skills that match your own.

2. Secondly, list your relevant medical receptionist skills

List your own skills in the skills section on your resume that match those in the job posting. Some companies use applicant tracking software, so your resume might be scanned for those specific keywords before reaching a hiring manager.

3. Thirdly, describe your professional skills as a medical receptionist

You can include your skills while describing each of your job responsibilities and achievements. It’s important to demonstrate your skills as a medical receptionist. Employers often want to see how you used your listed skills in your previous jobs. Resume skills aren’t just for resume scanners but also to impress hiring managers with your accomplishments.

4. Next, make sure you’ve added soft and hard skills

It is important to include soft skills, such as communication and customer service, as well as hard skills, such as experience using specific computer software. Employers will want to see that you can effectively handle the job, and that means having certain hard and soft skills.

5. Lastly, integrate your skills

Remember to use your medical receptionist skills throughout your resume. For example, you might mention them in your summary at the top of your resume by saying you are a medical receptionist with experience using multi-line phones and patient charting software. It is important to include more than just a bulleted list of your skills, so find ways to integrate them into your resume to show employers how capable you are as a candidate.

How to improve medical receptionist skills

Follow these steps to improve your medical receptionist skills:

1. Firstly, pursue on-the-job training

On-the-job training is one of the most valuable ways to improve your medical receptionist skills because you are immediately applying what you learn to what you do. Take notes about the work you do as a medical receptionist when you’re being trained in order to remember how your learning is applicable to your work in a meaningful and tangible way.

2. Next, seek out a mentor

In addition to learning on the job, it can be beneficial to seek out a mentor to help you, such as a senior medical receptionist. A mentor can teach you skills you might not know, such as training you in a particular application, and they can offer insight about the purpose and direction of working as a medical receptionist. Being mentored is a valuable tool for gaining additional skills and career connections in your field.

3. Lastly, continue to learn on your own time

Learning more about being a medical receptionist outside the office is as useful as the work you do on the job. Going to seminars, workshops and conferences can teach you new skills and help you improve the ones you already have. This can also give you opportunities for networking.