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Best Call Center Skills for a Resume With Examples

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Call center jobs include customer service and sales. It requires specific skills to assist customers or conclude sales. If you are considering a position in a call center, you should craft a compelling resume that highlights your skills. This article will give you tips and examples to showcase your relevant qualities on your call center resume.

What is a call center job?

Call center jobs include three categories:

Customer service jobs

On this job, the call center agents help customers solve their issues. They listen attentively and find solutions. It might be about a product or a service sold previously to the client. For example, clients who bought a flight ticket and need to change the travel dates contact the customer service call center to do so.

Inbound sales jobs

In this category, a call center representative’s job is to answer to the client’s request and conclude a sale. For example, clients willing to purchase an item from a catalog might contact the call center to inquire or make a purchase.

Outbound sales jobs

Outbound sales consist of contacting prospects or existing clients to sell products or services. For example, this type of call center agent might use a call list to contact new or current customers to propose car warranties.

Best call center skills for your resume

Here are some common skills that you could add to your call center resume:

Communication skills

Communication skills are essential in a call center since you must listen to clients expressing their issues, never interrupt them and answer appropriately. During conversations with clients, you must find your words quickly and speak with confidence, even when there is no script.

Positive attitude

You can make a difference and offer better customer service by keeping your smile on. A cheerful and polite voice can help to reassure the clients you have on the phone, and it can also be more convincing as you try to sell an upgrade to their product or service. A positive attitude is also beneficial to your call center colleagues. You can help everybody achieve a better job by contributing to make the workplace more enjoyable.

Detail-oriented

You pay attention to detail, and it helps you understand what solutions the customer needs. When you type, you make sure there are no spelling errors, and you demonstrate your professionalism at every level.

Phone and online skills

Computer skills, knowledge of the Microsoft Office suite and internet are necessary for you to excel in your call center position. Typing skills help you enter the client’s information faster in a database. The call center usually trains its employees on calling and recording so you can be equipped with the appropriate phone skills

Stress management

It is beneficial for call center employees to stay calm in challenging situations when you work in a busy call center. You have the ability to remain collected and calm in any situation. 

Persuasion

A part of your role as a call center employee is to sell products and services to clients. Persuasion is a useful skill to convince them to purchase a new product or add an upgrade. You need to present a confident voice and know the products or services you suggest.

Organizational skills

As a call center agent, you speak to multiple clients every day. It is essential to keep records and stay organized so you can recall the specifics of each client, remember the product purchased or explain the problem and how it got solved.

Customer service

You stay polite and professional while you speak with customers. You manage the client inquiries in a timely and courteous manner. The customer’s satisfaction is your main objective.

Patience

When clients reach out to you, they don’t always know what the issue is. Your patience can help them express themselves calmly, which will allow you to understand and find the solution. If your job is to sell a product or service, customers might have questions or concerns before they say yes. Patience is useful to allow you to listen and answer their questions.

Examples of a call center resume summary

Here are examples you can use to help you craft a summary for your call center resume: 

  • ‘Experienced call center representative seeking a position in a telecommunication company. Possesses a bachelor’s degree in information technology. Looking to improve customer satisfaction by applying excellent interpersonal and technical skills.’
  • ‘Customer-oriented call center representative with five years’ experience looking to apply proven ability to improve customer satisfaction. Bilingual in Spanish and English.’
  • ‘Dynamic and strong communicator with four years of experience in customer service. Possesses a bachelor’s degree in marketing. Looking to build customer relationships.’

A resume summary highlights your skills and experience in three to four sentences. It helps the employer see that you have the qualities required for the job. For instance, you can mention your experience, language knowledge, degree, customer service, technical and soft skills to catch the employer’s attention.

Examples of a call center resume objective

Here are some examples to consider as you craft an objective for your call center resume:

Example 1:

  • ‘To work efficiently with a team while increasing customer satisfaction scores, contributing to an increased company’s revenue.’

This example states your intended contribution to the organization. You also mention your willingness to work in a team. Both are essential in customer service positions. 

Example 2:

  • To assist customers with any technical problem they might encounter using my in-depth knowledge of cloud-based software.

This objective demonstrates you have valuable technical knowledge that you are willing to put at the disposition of the company’s customers. You can name the specific industry of your future employer to show you did some research and are interested to learn more about the mission of the company and not only your position.

An objective clearly states your goal and introduces your qualities that will benefit the employer. You can show the employer that you are ready for a challenging work environment involving constant communication.