Interviewing

Common Situational Interview Questions and Answers

Situational interview questions are among the most telling topics that an interviewer will address. These queries explore how you assess critical situations, your preferred method of response and how this benefits your employer. The tips in this article can help you prepare for some of the most common situational questions with examples of the clear, well-rounded answers employers are looking for.

What are situational interview questions?

Situational interview questions explore how you would respond to a specific workplace situation. These questions are often framed as a hypothetical set of circumstances that you must evaluate and respond to. Situational questions may also focus on your past experiences, exploring how you have responded to workplace issues in the past and whether you would do the same thing or adjust your response in the future.

Situational interview questions with sample answers

Here are some common situational questions you may face in the interview process, along with helpful examples:

What would you do if you made an error in an internal report but no one noticed it?

Interviewers use this question to gauge your honesty and integrity. Your response will help them determine whether you’re a good fit for the corporate culture. You can address how you would respond and why you would choose that action. Include an example of a similar situation you’ve experienced, if possible.

Example: ‘I believe honesty is at the core of any good working relationship, so I would issue a memo explaining the error and take steps to correct and republish the report as soon as possible.’

You’re confronted with an irate customer who’s unhappy with the product. How will you handle the situation?

Difficult customers are an unavoidable part of any customer service position. Employers want to know if you have a tested method of handling tough situations. You must respond to unhappy customers on the spot, so it’s essential that you have a prompt, confident answer to this question.

Example: ‘My first step in a situation like this is always to empathize with the customer. Often, the buyer simply wants to know that they’re being heard. Validating their feelings about the issue can dissolve some of the tension. Next, I’ll work with the customer to find a solution that they’re content with, whether it’s a refund, an exchange or something else.’

Tell me about a time when you weren’t happy with your performance. What could you have done better?

Employers value your ability to objectively assess your performance and identify areas for improvement. Prepare a few examples you can use for questions like this. Think about times when you learned a valuable lesson from a mistake in the workplace. Outline what happened, how you responded, and the impact this has had on your performance that followed.

Example: ‘In my last position as client manager, I was anxious to land a new account and quoted a delivery time that we were ultimately unable to meet. I contacted the client ahead of the promised delivery and explained the situation. I ultimately had to provide a 10% discount on the order to compensate that client for my error. I’ve since gotten into the habit of padding our delivery times so clients are pleased with shipments that arrive earlier than expected, and we can avoid similar problems in the future.’

How would you handle working closely with a coworker who has different values and beliefs from you?

The modern workplace is typically a diverse environment with people from all backgrounds and belief systems. Employers are looking for new hires who will fit comfortably into the company’s culture. Craft an answer that emphasizes your professional, balanced approach to encounters with individuals who have different values from your own.

Example: ‘I’ve found that having different religious or political beliefs typically doesn’t get in the way of the job. I avoid discussing these types of topics in the workplace when possible. I would only address the issue directly if it were somehow compromising professional performance and then would take a respectful approach to resolve the issue so deadlines or product quality don’t suffer.’

What would you do if you were positive that your manager was making the wrong decision?

Addressing issues with your superiors is a delicate matter. Interviewers use this question to see how you handle confrontation and where your priorities are. Provide a careful answer to this situation that would protect both the reputation of your manager and the company.

Example: ‘If I had serious concerns about the decision that a superior was making, I would schedule a private meeting to discuss the issue. I believe it’s important to avoid creating workplace gossip in this type of situation. A private conversation will give me the chance to understand that individual’s decision better and hopefully resolve any worries that I may have.’

Describe a time when you had to meet a difficult deadline. How did you handle it?

In many positions, employees have to work well under pressure. Looming deadlines require a calm and thoughtful response. Prepare an example of a situation when you exceeded your usual performance levels, and then explain how you did so and what the results were.

Example: ‘We had a rush order for our second-largest client just before the holiday season last year. I was able to pull together a team of our top warehouse workers and offer an early holiday incentive for their overtime hours. We shipped the order ahead of schedule and were rewarded with a new contract from the client for our hard work. I think the people we chose for that job were as important as the hours that we dedicated to it, as we were able to truly take productivity to another level.’

Situational interview questions require thoughtful responses. Prepare answers that touch on how you would respond, why you would take that action and what results you have seen or would expect to see from that. A well-rounded answer will give your interviewer the details they are seeking.