Problem-Solving Steps to Follow at Work

Quick Navigation:


Problem-solving is an important skill to excel in the workplace. Many employers value employees with problem-solving skills because they can work well with others and can be more independent professionals. In this article, learn more about what problem-solving is, why it’s important and how to problem-solve in the workplace.

What is problem-solving in the workplace?

Problem-solving is a technique used by professionals in times of conflict where they can explore a wide range of solutions. In order to identify the cause and find the right solution, they follow a step-by-step process. Problem-solving is a necessary skill in professional settings where workers can find answers to complex business matters. 

There are many ways to approach problem-solving. It can be beneficial to list the advantages and disadvantages of possible solutions. It is also valuable to listen to the viewpoints of the people in your organization before making final decisions.

Why is it important to learn how to problem-solve?

Learning how to solve problems helps you be more efficient in your work and reduce conflict with coworkers and management. Problem-solving can help you approach problems with a clear methodology that helps you stay organized and save time. If you’re unsure how to solve a particular problem, try breaking it down into a simpler definition. Choose whether to approach the problem logically or whether you should think about how the outcome might make you feel. Use creativity to approach your problems by working with other people and viewing the problem from a different perspective.

How to problem-solve at work

Solve problems in a logical way, one step at a time. If something does not make sense, you may go back to the previous step to see what you missed.

Here are eight steps you can take to problem-solve in the workplace:

1. First, make sure you understand the problem

When you encounter a challenge, take some time to understand all aspects of the problem. Sometimes the problem and the cause can be different, meaning you need to identify both to create an effective solution. Ask questions if you need to so you can fully understand the issue you’re facing. 

2. Second, list the possible options

When you think about what kind of steps you will be taking, make a list of the possible options to solve your problem. Sometimes there are limits to a plan, such as time, budgeting and other external factors. Count how many options you have so you can have an idea of the possibilities.

3. Third, consider the outcome of your solution

When you review your options, anticipate what the result of each option will be. Sometimes the option you pick as your primary choice may have disadvantages that you may not have considered before, such as being overly time-consuming. Spend more time thinking of the advantages for other options if you need to.

4. Fourth, list backup plans

Try to come up with at least one substitute for your overall plan, since unexpected things can happen. Carrying out only one option may not be sufficient and other options may not always turn out to be fruitful. You can also try asking coworkers and managers for assistance.

5. Fifth, choose the desired option

When you finish analyzing the advantages and disadvantages of each option, choose the option you think will best resolve the problem. Review your list one more time if you need to so that you know you are selecting the best option. 

6. Sixth, be prepared to revise the desired backup plan

Be sure to consider variations in your backup plan, as problem-solving is not a straightforward process. This means that there are possibilities where you can change your mind for certain conditions. You may also make a note to see if you missed something that you were not able to keep up with, whether this was due to a difficult subject matter or a shortage of time. 

7. Seventh, apply the method and best option that you have chosen

While you may aim to perfectly resolve the problem the first time, the focus should be on short implementation cycles with testing and feedback. In some business settings, research is conducted based on a trial and error methodology where they can collect feedback. This can allow for further improvements based on the responses.

8. Eight, track the results

Lastly, evaluate the outcome. It is advised to summarize what the results and the level of fulfillment were, such as satisfactory and unsatisfactory. Usually, this means figuring out what was unexpected and what could be improved next time. For good results, it can be valuable to use the same strategy for another similar problem. Tracking results can serve as a great record-keeping tool for your future business goals.