Phelon Smith

Summary

A hard working, dependable, highly skilled senior customer service rep responsible for day to day resolution of billing or technical issues. I have very effective verbal & listening skills to assist customer with questions or concerns.

Objectives

Looking to obtain a long time position in the customer service field. My background is in telecommunications but I am not limited to just this field.

Education

Willowridge High School
Houston Community College, Houston
Graduated: June 1990
Grade:
General Studies. No degree obtained.

Employment History

June 1999 – August 2012: Senior Rep Customer Service
Company: Verizon Wireless
Houston
Provided customer support for billing questions. Changed price plans and features. Performed
price plan analysis to determine the best plan for the customer. Changed phone numbers .
Suspended and reactivated service. Processed payments. Provided Tier 1 technical support for issues including failed calls, dropped calls, failed internet connection, and failure to send or receive e mail. Also met monthly goals for selling of equipment and accessories.