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  • Job Field: Telecommunications
  • Years of Experience: 12+ Years
  • I am interested In: Full time
  • I’m currently: Looking for work
  • Willing to Relocate: No
  • Willing to Travel: Few times a year
  • Highest Education: Some College
  • Current Career Level: Senior
  • Work Authorization: US Citizen

Phelon Smith


Summary

A hard working, dependable, highly skilled senior customer service rep responsible for day to day resolution of billing or technical issues. I have very effective verbal & listening skills to assist customer with questions or concerns.


Objectives

Looking to obtain a long time position in the customer service field. My background is in telecommunications but I am not limited to just this field.


Education

Willowridge High School
Houston Community College, Houston
Graduated: June 1990
Grade:
General Studies. No degree obtained.


Employment History

June 1999 – August 2012: Senior Rep Customer Service
Company: Verizon Wireless
Houston
Provided customer support for billing questions. Changed price plans and features. Performed
price plan analysis to determine the best plan for the customer. Changed phone numbers .
Suspended and reactivated service. Processed payments. Provided Tier 1 technical support for issues including failed calls, dropped calls, failed internet connection, and failure to send or receive e mail. Also met monthly goals for selling of equipment and accessories.